STEPHANIE TIMOTHEOU VISITED Braud Australia last week and caught up with managing director Angelo DiCesare. He discussed the company’s ongoing support to Australian viticulturists by hosting annual training courses on how to operate and maintain New Holland-Braud grape harvesters.
Sometimes when you purchase a product, the enclosed manual leaves you scratching your head in confusion about how you are supposed to use it.
But Adelaide-based distributor for New Holland-Braud grape harvesters, Braud Australia, delivers top training courses to give clients everything they need to know about operating and maintaining the company’s state-of-the-art machinery.
This year the course began on Monday 6 January and will run until next Friday (24 January), covering new and old model Brauds in both operator and technical training.
According to Braud Australia’s managing director, Angelo DiCesare, the main objective of the training courses is to show customers, their operators and technicians, as well as specialised New Holland dealer technicians how to use and maintain the machines and train them how to locate and fix a fault.
“Small, first step fault finding is important for grape harvester operators to know and if the operators can’t diagnose the problem, even with the 24-hour phone assistance from Braud Australia or the specialised New Holland dealers, Braud Australia and the national network of specialised New Holland dealers will send out the closest technician at any hour of the day to fix the issue,” DiCesare said.
The training courses are attended by viticulturists from all over Australia and around 30 people spend each day at Braud Australia’s Gepps Cross office to gain knowledge and hands-on experience from New Holland-Braud experts.
Braud Australia has been running these courses for customers and New Holland dealers since 1999 and has a proven track record of delivering effective and ongoing services to its clients.
“This is part of why we are the number one sellers in Australia – because of our great service as well as a great product,” DiCesare added.
“We now teach our clients by using a New Holland specially designed simulator where they can do no damage before letting them operate the grape harvesters, also under supervision, which we believe is the most safe and best possible way for them to be trained.
“We set up rows of vine-posts in our yard and teach the operators how to turn into them, turn on the shaking and cleaning systems and then turn out at the end of the row within a standard headland and turn into the next row, as in normal vineyard situations.
“We start off by teaching the operators, followed by technicians of the older model machine, and some operators and technicians may wish to do both operator and technical courses.”
This week (13-17 January), New Holland representatives from the Braud factory in France will be visiting Adelaide to help train its Australian clients and spend some time appraising the performance of the machines during vintage.
They will then go back to France with any new or old performance/maintenance/design information and update the factory in order to continually improve the New Holland-Braud product.
“There will also be other technician coming from France during vintage to visit our growers, spend time in the vineyards and evaluate the machines to make sure they are operating properly,” DiCesare said.
“This is all part of the process to ensure New Holland delivers the best global quality products.
“They continue striving to improve which helps make them number one in Australia and the rest of the world.”
The Braud grape harvester is the only machine designed and built by one of the world’s largest agricultural and industrial machinery manufacturers and suppliers.
The Global CNH-group has enormous resources and technologies from its proven multitude of products to draw the best designs and incorporate them in the New Holland-Braud grape harvester.
For more information on Braud’s training courses, call Angelo DiCesare or Ashely Barratt on 61 8 8139 7250.